FAQs Archive - Page 3 of 4 - Cardinal Cleaning

Q: Do I need to be home during the cleaning?

You are welcome to be home if you prefer, but it’s not necessary. Many clients give us access to their home through hidden keys, garage codes, or smart locks, allowing them to go about their day while we handle the cleaning. If you choose to be away, we’ll follow all your instructions to ensure your home is secure when we leave. Trusting someone with your home is a big step, and we take that responsibility seriously. Whether you’re present or not, your home is in safe hands.

Q: What if I need to reschedule or cancel an appointment?

We get that plans can change! If you need to reschedule or cancel, please let us know at least two business days in advance, and we’ll happily adjust your appointment. This helps us keep everything running smoothly. For last-minute emergencies, contact us right away, and we’ll do our best to accommodate. However, a small fee may apply if we’re notified with less than two business days’ notice to compensate your technician for the missed work. Recurring cleanings are discounted from initial cleanings based on your chosen service frequency, the more frequent, the larger the discount. If you skip or change a cleaning outside of your frequency, the corresponding frequency discount will apply to the next visit. Example: If you're on a 2-week schedule and skip a visit, the next cleaning will be charged at the 4-week rate. If you're on a 4-week schedule and skip, there may be an additional fee based on your home’s size.

Q: How do I prepare for my cleaning?

Tidy Up : Clearing away clutter helps us access surfaces easily. Sinks : Emptying sinks allows us to get right to work. Entry : Ensure we have access to your home through a key, code, or other instructions. Pets : Secure pets in a safe area to avoid accidents. Linens : If you’d like us to change your sheets, leave out fresh linens. Temperature : We request that the thermostats on all levels to be cleaned to be around 67/68 in winter months and 72/74 in summer months, approximately an hour before your technician arrives, to keep things comfortable while cleaning. Thank you for your help—these small steps make a big difference! We're excited to take care of your home!

Q: Will I have the same cleaner every time?

We believe consistency is the key as it helps build trust and familiarity! We try our best to send the same friendly face to your home for each visit, especially if you’re on a weekly or bi-weekly schedule. For less frequent or on-request services, you might see different team members, but don’t worry—they’re all fantastic and fully trained! If your regular cleaner is unavailable (illness, vacation, etc.), we’ll ensure the replacement cleaner is fully briefed on your preferences. Our entire team is trained to provide the same high-quality service, so you can feel confident no matter who arrives at your door.

Q: What services do you offer?

We offer a range of services to meet your cleaning needs, including weekly, bi-weekly, and monthly maintenance cleanings. Our deep cleaning services are perfect for those looking to refresh their space from top to bottom, especially in neglected areas. If you're moving in or out, we provide move-in/move-out cleaning services to ensure your transition is smooth. For extra needs, such as cleaning inside the oven or refrigerator, or washing dishes, we offer flexible add-ons to customize your experience. We even have a laundry and light housekeeping service and a budget essentials cleaning service. Call us for more details.