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- Booking & Services
- During & After the Cleaning
- General
- Payments, Security, & Satisfaction
- Policies
- Team & Service Quality
- What to Expect
Absolutely! Hiring a cleaning service takes the stress off your plate, giving you more time to focus on what matters—whether it’s work, family, hobbies, or simply relaxing. Having professionals handle your home cleaning ensures every corner is attended to with care, and your space remains comfortable and inviting. Whether it’s a deep clean to tackle those hard-to-reach areas or regular upkeep to stay ahead of dust and clutter, professional cleaning keeps your home looking its best with minimal effort on your part.
The frequency of cleaning depends on your household’s needs, lifestyle, and preferences. If you have a busy schedule, pets, or children, more frequent cleaning (weekly or bi-weekly) might be the best fit to keep everything in order. Monthly cleanings can work well for those with less daily activity, while one-time deep cleans are great for special occasions or seasonal refreshes. If you’re unsure, we’re happy to help you determine the perfect schedule to keep your home comfortable and spotless.
Getting a quote and scheduling your cleaning is simple! You can fill out a quote request form on our website, call us directly at (404) 920-8551, or email us at Hello@CardinalCleaning.com. Once we receive your request, we’ll provide a customized estimate based on your needs. After confirming the details, we’ll schedule your cleaning appointment and send out email and text reminders to keep everything on track.
We offer a range of services to meet your cleaning needs, including weekly, bi-weekly, and monthly maintenance cleanings. Our deep cleaning services are perfect for those looking to refresh their space from top to bottom, especially in neglected areas. If you’re moving in or out, we provide move-in/move-out cleaning services to ensure your transition is smooth. For extra needs, such as cleaning inside the oven or refrigerator, or washing dishes, we offer flexible add-ons to customize your experience. We even have a laundry and light housekeeping service and a budget essentials cleaning service. Call us for more details.
Yes! We offer discounted rates for clients who schedule recurring services. The more frequently we clean, the greater the discount. If you decide to skip a cleaning or change your schedule, we’ll adjust your rate accordingly to reflect the new arrangement.
We believe consistency is the key as it helps build trust and familiarity! We try our best to send the same friendly face to your home for each visit, especially if you’re on a weekly or bi-weekly schedule. For less frequent or on-request services, you might see different team members, but don’t worry—they’re all fantastic and fully trained! If your regular cleaner is unavailable (illness, vacation, etc.), we’ll ensure the replacement cleaner is fully briefed on your preferences. Our entire team is trained to provide the same high-quality service, so you can feel confident no matter who arrives at your door.
- Tidy Up: Clearing away clutter helps us access surfaces easily.
- Sinks: Emptying sinks allows us to get right to work.
- Entry: Ensure we have access to your home through a key, code, or other instructions.
- Pets: Secure pets in a safe area to avoid accidents.
- Linens: If you’d like us to change your sheets, leave out fresh linens.
- Temperature: We request that the thermostats on all levels to be cleaned to be around 67/68 in winter months and 72/74 in summer months, approximately an hour before your
technician arrives, to keep things comfortable while cleaning.
Thank you for your help—these small steps make a big difference! We’re excited to take care of your home!
We get that plans can change! If you need to reschedule or cancel, please let us know at least two business days in advance, and we’ll happily adjust your appointment. This helps us keep everything running smoothly.
For last-minute emergencies, contact us right away, and we’ll do our best to accommodate. However, a small fee may apply if we’re notified with less than two business days’ notice to compensate your technician for the missed work.
Recurring cleanings are discounted from initial cleanings based on your chosen service frequency, the more frequent, the larger the discount. If you skip or change a cleaning outside of your frequency, the corresponding frequency discount will apply to the next visit.
- Example: If you’re on a 2-week schedule and skip a visit, the next cleaning will be charged at the 4-week rate.
- If you’re on a 4-week schedule and skip, there may be an additional fee based on your home’s size.
You are welcome to be home if you prefer, but it’s not necessary. Many clients give us access to their home through hidden keys, garage codes, or smart locks, allowing them to go about their day while we handle the cleaning. If you choose to be away, we’ll follow all your instructions to ensure your home is secure when we leave. Trusting someone with your home is a big step, and we take that responsibility seriously. Whether you’re present or not, your home is in safe hands.
We make payments easy! We use a secure, hassle-free payment system. Your credit card information will be stored securely and charged on the day of service. If there are any issues with the payment, we’ll contact you immediately to resolve them. We prioritize your privacy and security at every step.
Your satisfaction is very important to us. If anything isn’t quite right, let us know within 24 hours, and we’ll schedule a time to re-clean the area at no extra cost. Ideally, we’d love to walk through your home with you after the cleaning to ensure everything meets your expectations. Our goal is to provide a cleaning you’ll love, every single time.
While it may be tempting to choose a lower-priced service, the difference often comes down to quality, reliability, and attention to detail. We prioritize consistency and ensure our team is thoroughly trained, insured, and bonded for your peace of mind. With us, you can trust that your home will receive the care and expertise it deserves every time. Our goal is to provide long-term value through outstanding service and customer satisfaction.
While cleaning on your own may seem manageable, it can be time-consuming and physically demanding. Professional cleaners bring experience, expertise, and high-quality tools to the job, providing a deeper clean than typical DIY efforts. By hiring a cleaning service, you free up time for what you enjoy and avoid the stress of managing household chores. A spotless, professionally cleaned home allows you to relax and feel comfortable without the hassle.
Our pricing is based on the size of your home, the type of service you need, and any special requests you may have. We aim to offer competitive prices that reflect the quality and professionalism of our service. Hiring a cleaning service saves you time and energy, and we’d love to discuss your budget and find the perfect plan for you. Contact us to receive a personalized estimate.
Not at all! We believe in offering flexible service to meet your changing needs. You are free to adjust, pause, or cancel your cleanings at any time without worrying about being locked into a contract. Our goal is to make the process as convenient as possible for you.
Your privacy is important to us, and we take it seriously. All of our team members undergo background checks and receive training on professionalism and discretion. We handle your belongings with care, and we follow strict protocols to ensure your trust is well-placed. If there are any specific areas in your home you’d like us to avoid, just let us know, and we’ll respect your wishes.
We understand how important security is when allowing someone into your home. All our technicians are carefully background-checked, insured, and bonded. We follow strict protocols to ensure that your home is locked and secure when we leave. If you have specific instructions about securing doors, gates, or alarms, we’ll follow them precisely.
Our standard cleaning includes the essential tasks needed to keep your home in excellent condition. This typically involves dusting surfaces, vacuuming floors, mopping hard surfaces, and sanitizing kitchens, bathrooms, bedrooms, and living areas. We also make sure commonly touched surfaces—like light switches, doorknobs, and countertops—are thoroughly disinfected. If you need something extra, such as changing bed linens or spot-dusting walls, just let us know, and we’ll be happy to accommodate your requests.
We do our best to clean every accessible area of your home. However, some set-in stains—like grout discoloration or hard water buildup—may require specialized treatments. Additionally, there are a few tasks we avoid to protect both your belongings and our team:
- Handwashing blinds (we dust them instead)
- Cleaning fixtures beyond the reach of a two-step ladder
- Garage cleaning
- Wall cleaning
If you have questions about specific tasks, give us a call! We’re happy to discuss what’s possible and recommend the best course of action for more challenging areas.
We love pets and want them to feel comfortable during the cleaning. For safety, we recommend securing pets in a separate room or outdoor area to prevent accidents or stress. We also use pet-friendly products to ensure a safe environment for your furry family members. If your pet has special needs or sensitivities, let us know, and we’ll adjust our approach accordingly.
We kindly ask for 2 business days’ notice if you need to cancel or reschedule. For same-day cancellations or lockout situations, there may be a fee, but we always try to be as flexible as possible.
Absolutely! While tips are never expected, they are always appreciated. You can leave cash for the technician, add a tip to your card payment, or include it through the survey you receive after each cleaning. Tipping is a great way to show your appreciation if you feel your technician did an exceptional job.
After each cleaning, you’ll receive a short survey to let us know how we did. Your feedback helps us improve and ensures we’re meeting your needs. If something isn’t up to standard, please contact us directly, and we’ll work quickly to make it right. We’re committed to continuous improvement and value your input.
No worries! If we arrive and don’t have a way to enter your home, we’ll try to contact you immediately to work out a solution. Many of our clients provide access through hidden keys, garage codes, or lockboxes to avoid such situations. If we are unable to reach you and can’t enter the home, a lockout fee of up to 50% of the cleaning cost may apply to compensate for the technician’s time and travel. To avoid this, we recommend setting up an access plan with us ahead of time.
Yes! We come fully equipped with all the supplies needed to clean your home from top to bottom. Our cleaning products are eco-friendly, odorless, and safe for homes with children and pets. Each home receives fresh cleaning tools—such as sponges, cloths, and mop heads—to avoid cross-contamination. If you have specific products you’d like us to use, please let the office know, so we’ll be able to ensure it is a product the technician’s are familiar with and can use safely. We will need to provide the technician with safety data sheets for all supplies used.
Accidents are rare, but if something does happen, the technician will let us know right away, and we’ll contact you as soon as possible to make things right whether that involves repairing or replacing the item. While in your home, they’ll handle everything with care and won’t open drawers, cabinets, or enter rooms with closed doors unless you give permission. To help us protect your valuables, we recommend storing delicate or irreplaceable items in a safe spot or letting us know which areas are off-limits. It’s also a good idea to secure jewelry, cash, firearms, and ensure any pets are safely contained. We're here to make your experience smooth and worry-free!
If you have an alarm system, we’ll ask for any necessary instructions during scheduling to disarm and rearm it safely. All alarm details will be stored securely in your client file. If you
prefer, you can disable the alarm on cleaning day to avoid accidental triggers. We understand that security is important, so rest assured that all alarm information will be handled with care and used only by the technician assigned to your home.
We follow a detailed checklist during every cleaning to make sure all important areas are addressed. However, we know that every home is unique, and some clients have specific preferences. If there are particular areas you’d like us to focus on—or things you’d like us to clean in a certain way—please let us know. We’ll make sure your priorities are noted and addressed every time we visit. Your satisfaction is our top priority, and we aim to exceed your expectations on every clean.
Our office is open Monday through Friday from 8 AM to 4 PM. If you contact us outside of office hours, feel free to leave a message or send us an email—we’ll respond as soon as possible the next business day. We’re also closed on major holidays to allow our team to enjoy well-earned rest with their families. If you need to reach us urgently during non-business hours, we’ll do our best to assist you.
We take your trust seriously! All of our technicians go through careful screening and background checks before joining our team. While in your home, they’ll handle everything with care and won’t open drawers, cabinets, or enter rooms with closed doors unless you give permission.
Accidents are rare, but if something does happen, the technician will let us know right away, and we’ll contact you as soon as possible to make things right. To help us protect your valuables, we recommend storing delicate or irreplaceable items in a safe spot or letting us know which areas are off-limits. It’s also a good idea to secure jewelry, cash, firearms, and ensure any pets are safely contained. We’re here to make your experience smooth and worry-free!
Yes! We stand by the quality of our work. If something isn’t right, let us know within 24 hours, and we’ll come back to re-clean the area. Our goal is to provide a service you’ll be delighted with every time. We look forward to giving your home the attention it deserves!