FAQs Archive - Cardinal Cleaning

Q: Do you offer a satisfaction guarantee?

Yes! We stand by the quality of our work. If something isn’t right, let us know within 24 hours, and we’ll come back to re-clean the area. Our goal is to provide a service you’ll be delighted with every time. We look forward to giving your home the attention it deserves!

Q: How do I know my valuables are safe?

We take your trust seriously! All of our technicians go through careful screening and background checks before joining our team. While in your home, they’ll handle everything with care and won’t open drawers, cabinets, or enter rooms with closed doors unless you give permission. Accidents are rare, but if something does happen, the technician will let us know right away, and we’ll contact you as soon as possible to make things right. To help us protect your valuables, we recommend storing delicate or irreplaceable items in a safe spot or letting us know which areas are off-limits. It’s also a good idea to secure jewelry, cash, firearms, and ensure any pets are safely contained. We're here to make your experience smooth and worry-free!

Q: When are your office hours?

Our office is open Monday through Friday from 8 AM to 4 PM. If you contact us outside of office hours, feel free to leave a message or send us an email—we’ll respond as soon as possible the next business day. We’re also closed on major holidays to allow our team to enjoy well-earned rest with their families. If you need to reach us urgently during non-business hours, we’ll do our best to assist you.

Q: How do you handle alarm systems?

If you have an alarm system, we’ll ask for any necessary instructions during scheduling to disarm and rearm it safely. All alarm details will be stored securely in your client file. If you prefer, you can disable the alarm on cleaning day to avoid accidental triggers. We understand that security is important, so rest assured that all alarm information will be handled with care and used only by the technician assigned to your home.

Q: Do you bring your own supplies?

Yes! We come fully equipped with all the supplies needed to clean your home from top to bottom. Our cleaning products are eco-friendly, odorless, and safe for homes with children and pets. Each home receives fresh cleaning tools—such as sponges, cloths, and mop heads—to avoid cross-contamination. If you have specific products you’d like us to use, please let the office know, so we’ll be able to ensure it is a product the technician’s are familiar with and can use safely. We will need to provide the technician with safety data sheets for all supplies used.

Q: What if I forget to leave access to my home?

No worries! If we arrive and don’t have a way to enter your home, we’ll try to contact you immediately to work out a solution. Many of our clients provide access through hidden keys, garage codes, or lockboxes to avoid such situations. If we are unable to reach you and can’t enter the home, a lockout fee of up to 50% of the cleaning cost may apply to compensate for the technician’s time and travel. To avoid this, we recommend setting up an access plan with us ahead of time.

Q: How can I share feedback or a complaint?

After each cleaning, you’ll receive a short survey to let us know how we did. Your feedback helps us improve and ensures we’re meeting your needs. If something isn't up to standard, please contact us directly, and we’ll work quickly to make it right. We’re committed to continuous improvement and value your input.