Accidents are rare, but if something does happen, the technician will let us know right away, and we’ll contact you as soon as possible to make things right whether that involves repairing or replacing the item. While in your home, they’ll handle everything with care and won’t open drawers, cabinets, or enter rooms with closed doors unless you give permission. To help us protect your valuables, we recommend storing delicate or irreplaceable items in a safe spot or letting us know which areas are off-limits. It’s also a good idea to secure jewelry, cash, firearms, and ensure any pets are safely contained. We're here to make your experience smooth and worry-free!