No worries! If we arrive and don’t have a way to enter your home, we’ll try to contact you immediately to work out a solution. Many of our clients provide access through hidden keys, garage codes, or lockboxes to avoid such situations. If we are unable to reach you and can’t enter the home, a lockout fee of up to 50% of the cleaning cost may apply to compensate for the technician’s time and travel. To avoid this, we recommend setting up an access plan with us ahead of time.